Facilitating a Medical Evacuation for an Assignee with Ongoing COVID-19 Restrictions in China
An assignee working in China was admitted to a local hospital due to a medical emergency. Not familiar with the local healthcare environment and concerns over language barriers, he was evacuated back to Korea amid the complex logistical challenges posed by the ongoing COVID-19 restrictions.

International SOS Seoul Assistance Centre received a call from a client, stating one employee in China was taken to a local hospital. The medical advisor in Seoul reached out to the patient while our Beijing Assistance Centre contacted the local hospital and the treating doctor to understand the diagnosis and treatment plan.

With the insights gathered, the medical advisor in Beijing explained to the patient and the client that the local hospital was capable of providing sufficient care and treatment locally. However, if the patient still had concerns and preferred to be treated in the home country, the only viable option then would be to evacuate through a dedicated air ambulance due to ongoing COVID-19 restrictions in China at that time.

After a thorough discussion with the patient and his employer, the decision was made to stay in China. International SOS continued to monitor the patient’s condition and daily check-in with the patient.

A few days later, the patient developed new symptoms and required an additional procedure. Considering the new development, the International SOS medical team recommended medical repatriation for the patient. Upon the client’s approval and after thorough logistic arrangements, an air ambulance and escort team were activated, taking the patient and his family back to his home country for further treatment.

With direct client support at the headquarters and boots on the ground in China, International SOS was able to bridge the language and cultural barriers, supported the patient with dedicated care, and provided sound medical advice to support the patient and the client in making an informed decision in a medical emergency. Despite local COVID-19 restrictions and logistic challenges, International SOS managed to arrange the air evacuation and brought the patient back to his home country.      
Supporting an International Assignee with Refilling Critical Medication

International SOS facilitated a TeleConsultation service and helped arrange medication delivery to support an assignee who was in the community lockdown.

Advising an Employee on COVID-19 Vaccination 

An employee with a vaccine allergy reaction history is confused with whether she should receive the COVID-19 vaccination. Her wary increases with cases of COVID continue to rise in China. The medical director of her company contacted International SOS for advice. 

Assisting a Traveller Meeting COVID Testing Requirement when Entering Mainland China

An assignee planning to return to Mainland China was rejected due to his positive COVID test result. Despite an extended stay in quarantine in Hong Kong, his test remained. He called International SOS for advice.
Helping an Organisation in Making an Informed Decisions on a New Assignment to China

An organisation is planning to assign a family to China amid the continued COVID impact. International SOS provides critical information to support the organisation and the family in their decision on the assignment. 

Assisting with Language Support and Navigating the Local Healthcare System in China 

Jane was concerned about her medical condition but was reluctant to go to a local hospital due to language challenges. She contacted International SOS for advice. The Beijing Assistance Centre provide the medical referral, language support, and assistance to help her navigate the local hospital.