CASE STUDY
Assisting a Traveller Meeting COVID Testing Requirement when Entering Mainland China
OVERVIEW
An assignee planning to return to Mainland China was rejected due to his positive COVID test result. Despite an extended stay in quarantine in Hong Kong, his test remained positive. He called International SOS for advice.
PROBLEM
Stephen, an assignee from a financial services company, traveled to Hong Kong with his wife for his visa conversion. He tested COVID positive before returning to Mainland China. After he completed his quarantine in Hong Kong, he tested positive again at the airport. Baffled by the high standard of PCR tests at the airport, Stephen called International SOS for advice.
SOLUTION
The doctor at the Assistance Centre explained to Stephen the CT value threshold for Mainland China and advised him to go to a PCR lab that presents CT values. The Assistance Centre referred him a PCR testing facility that offers test results with CT values.
In a week’s time, Stephen’s CT finally became negative according to Mainland China's standards from the facility that International SOS recommended. He was able to travel back to Mainland China in the end.
IMPACT
International SOS provided medically-led and practical advice to address the traveller’s concerns and provided a reliable referral to assist him that ultimately smoothed his entry into Mainland China.
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Facilitating a Medical Evacuation for an Assignee Under COVID-19 Restrictions in China
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Assisting with Language Support and Navigating the Local Healthcare System in China
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