Assisting a Traveller Meeting COVID Testing Requirement when Entering Mainland China
An assignee planning to return to Mainland China was rejected due to his positive COVID test result. Despite an extended stay in quarantine in Hong Kong, his test remained positive. He called International SOS for advice. 

Stephen, an assignee from a financial services company, traveled to Hong Kong with his wife for his visa conversion. He tested COVID positive before returning to Mainland China. After he completed his quarantine in Hong Kong, he tested positive again at the airport. Baffled by the high standard of PCR tests at the airport, Stephen called International SOS for advice.

The doctor at the Assistance Centre explained to Stephen the CT value threshold for Mainland China and advised him to go to a PCR lab that presents CT values. The Assistance Centre referred him a PCR testing facility that offers test results with CT values.

In a week’s time, Stephen’s CT finally became negative according to Mainland China's standards from the facility that International SOS recommended. He was able to travel back to Mainland China in the end.

International SOS provided medically-led and practical advice to address the traveller’s concerns and provided a reliable referral to assist him that ultimately smoothed his entry into Mainland China.     
Supporting an International Assignee with Refilling Critical Medication

International SOS facilitated a TeleConsultation service and helped arrange medication delivery to support an assignee who was in the community lockdown.

Advising an Employee on COVID-19 Vaccination 

An employee with a vaccine allergy reaction history is confused with whether she should receive the COVID-19 vaccination. Her wary increases with cases of COVID continue to rise in China. The medical director of her company contacted International SOS for advice. 

Helping an Organisation in Making an Informed Decisions on a New Assignment to China

An organisation is planning to assign a family to China amid the continued COVID impact. International SOS provides critical information to support the organisation and the family in their decision on the assignment. 

Facilitating a Medical Evacuation for an Assignee Under COVID-19 Restrictions in China 
An assignee was admitted to a local hospital for a medical emergency. Not familiar with the local healthcare environment and concerned over language barriers, he preferred to go home to Korea for treatment. Amid the complex logistical challenges posed by the ongoing COVID-19 restrictions, International SOS successfully coordinated an air evacuation for him. 
Assisting with Language Support and Navigating the Local Healthcare System in China 
Jane was concerned about her medical condition but was reluctant to go to a local hospital due to language challenges. She contacted International SOS for advice. The Beijing Assistance Centre provided the medical referral, language support, and assistance to help her navigate the local hospital.