CASE STUDY
Helping an Organisation in Making an Informed Decision on a New Assignment with Ongoing COVID Measures in China
OVERVIEW
A multi-national organisation is planning to assign a family to China amid the continuous COVID impact. International SOS provides the latest information on quarantine requirements and other practical considerations that are specific to the family to factor in the decision-making.
PROBLEM
Scott has recently received a new assignment to move to Dalian City in China. As exciting as this new opportunity sounds, Scott was also worried as he and his wife just had a newborn boy. Knowing China is currently under stringent COVID measures, Scott was concerned about this move at this time. He reached out to his company for advice.
SOLUTION
The medical team from Scott’s company contacted International SOS for advice. A briefing session was arranged to share the latest quarantine requirements for international travellers. Then, China had just reduced the 14-day quarantine to 7-day centralised quarantine plus 3-day home observation.
After weighing the pros and cons of the transfer at this time and factoring in the possibilities of limited care available and isolation with a baby against the business urgency and needs, a decision was made to delay the transfer until the quarantine period was reduced or removed.
IMPACT
Scott and his family were able to fully briefed on the potential challenges before making a decision. The company was able to make an informed decision based on the insights and practical advice provided by International SOS on the ground. The assignment could be best arranged with the risks of a potential failed mission become manageable.
Assisting a Traveller Meeting COVID Testing Requirement when Entering Mainland China
An assignee planning to return to Mainland China was rejected due to his positive COVID test result. Despite an extended stay in quarantine in Hong Kong, his test remained positive. He called International SOS for advice.
Supporting an International Assignee with Refilling Critical Medication
International SOS facilitated a TeleConsultation service and helped arrange medication delivery to support an assignee who was in the community lockdown.
Advising an Employee on COVID-19 Vaccination
An employee with a vaccine allergy reaction history is confused with whether she should receive the COVID-19 vaccination. Her wary increases with cases of COVID continue to rise in China. The medical director of her company contacted International SOS for advice.
Assisting with Language Support and Navigating the Local Healthcare System in China
Jane was concerned about her medical condition but was reluctant to go to a local hospital due to language challenges. She contacted International SOS for advice. The Beijing Assistance Centre provided the medical referral, language support, and assistance to help her navigate the local hospital.
Facilitating a Medical Evacuation for an Assignee Under COVID-19 Restrictions in China
An assignee was admitted to a local hospital for a medical emergency. Not familiar with the local healthcare environment and concerned over language barriers, he preferred to go home to Korea for treatment. Amid the complex logistical challenges posed by the ongoing COVID-19 restrictions, International SOS successfully coordinated an air evacuation for him.