Supporting An International Assignee with Refilling Critical Medication
International SOS facilitated a TeleConsultation service and helped arrange medication delivery to support an assignee who was in the community lockdown.

Tom’s compound in Beijing was lock-downed due to a newly confirmed COVID case in his building. According to the district’s official notice, his building had become a high-risk zone and he needed to be lock-down for a minimum of five days if no additional cases were identified. Tom was due to visit his doctor in two days to refill his hypertension prescription as his medication was running very low.   

Tom reached out to us and explained the issues he was facing. We helped Tom arrange a TeleConsultation with an internal medicine specialist at the clinic he was visiting the next day. With the prescription, we then assisted with the arrangement of medication delivery to his community and communicated on his behalf with his facility management who helped delivered the drugs to Tom’s doorstep.

Despite the challenging context during a lockdown, International SOS can provide support to the assignee to access the adequate and timely care he needs, supporting with the logistical arrangement while providing language assistance to navigate the situation.  
Helping an Organisation in Making an Informed Decisions on a New Assignment to China

An organisation is planning to assign a family to China amid the continued COVID impact. International SOS provides critical information to support the organisation and the family in their decision on the assignment. 

Assisting with Language Support and Navigating the Local Healthcare System in China 
Jane was concerned about her medical condition but was reluctant to go to a local hospital due to language challenges. She contacted International SOS for advice. The Beijing Assistance Centre provided the medical referral, language support, and assistance to help her navigate the local hospital.
Facilitating a Medical Evacuation for an Assignee Under COVID-19 Restrictions in China 
An assignee was admitted to a local hospital for a medical emergency. Not familiar with the local healthcare environment and concerned over language barriers, he preferred to go home to Korea for treatment. Amid the complex logistical challenges posed by the ongoing COVID-19 restrictions, International SOS successfully coordinated an air evacuation for him. 
Advising an Employee on COVID-19 Vaccination 

An employee with a vaccine allergy reaction history is confused with whether she should receive the COVID-19 vaccination. Her worry increased with COVID-19 cases continue to rise in China. The medical director of her company contacted International SOS for advice. 

Assisting a Traveller Meeting COVID Testing Requirement when Entering Mainland China

An assignee planning to return to Mainland China was rejected due to his positive COVID test result. Despite an extended stay in quarantine in Hong Kong, his test remained positive. He called International SOS for advice.