Advising an Employee on COVID-19 Vaccine
An employee with a vaccine allergy reaction history was confused with whether she should receive the COVID-19 vaccination. Her worry increased with COVID-19 cases continue to rise in China. The medical director of her company contacted International SOS for advice. 

Wanting, an employee at a MNC organisation in China, had been feeling anxious recently. She worried about contracting COVID-19 as the number of cases continue to surge in China. She had not been inoculated due to her previous allergic reaction 10 years ago. In addition, she had pre-existing medical conditions that put her at increased risk for complications.

Wanting had received mixed messages regarding whether to receive the COVID-19 vaccine or not. The government encourages vaccination in light of the recent increase in case numbers. However, one doctor she has visited simply advised her not to vaccinate without explaining the rationale or going through a risk assessment with her.

Wanting had becoming increasingly anxious. The medical director of her company called International SOS for our input.   

The doctor at International SOS Assistance Centre made contact with Wanting and directed her to see an appropriate specialist to assess her risk. The specialist discussed the risks versus benefits of receiving the vaccine with her in details.

Following this risk assessment, both Wanting and the medical director of the company agreed to proceed with vaccination as the benefits outweighed the risks.

Through International SOS network of providers in-country, we were able to provide an appropriate specialist resource to support Wanting in making the informed decision and alleviated concerns and worries amid this challenging time.  International SOS also provides extended support to complement  the medical director in supporting his employees.   
Helping an Organisation in Making an Informed Decisions on a New Assignment to China

An organisation is planning to assign a family to China amid the continued COVID impact. International SOS provides critical information to support the organisation and the family in their decision on the assignment. 

Facilitating a Medical Evacuation for an Assignee Under COVID-19 Restrictions in China 
An assignee was admitted to a local hospital for a medical emergency. Not familiar with the local healthcare environment and concerned over language barriers, he preferred to go home in Korea for treatment. Amid the complex logistical challenges posed by the ongoing COVID-19 restrictions, International SOS successfully coordinated an air evacuation for him. 
Assisting a Traveller Meeting COVID Testing Requirement when Entering Mainland China

An assignee planning to return to Mainland China was rejected due to his positive COVID test result. Despite an extended stay in quarantine in Hong Kong, his test remained. He called International SOS for advice.
Assisting with Language Support and Navigating the Local Healthcare System in China 
Jane was concerned about her medical condition but was reluctant to go to a local hospital due to language challenges. She contacted International SOS for advice. The Beijing Assistance Centre provide medical referral, language support, and assistance to help her navigate the local hospital.
Supporting an International Assignee with Refilling Critical Medication

International SOS facilitated a TeleConsultation service and helped arrange medication delivery to support an assignee who was in the community lockdown.