Assistance App 6.0 User Guide Header
By International SOS Product Team, 17 September 2019
The re-imagined International SOS Assistance App features a sleek, modern design and enhanced navigation capability. The smoother, experience will makes it easier to plan for your travel, see relevant alerts, and connect with an Assistance Center when needed, anytime, anywhere. 

This User Guide provides all the information your travellers need to download and use the app. For additional questions, please contact onlinehelp@internationalsos.com.

How to: Download the App

You can download the App from the Apple App Store or the Google Play Store.


Onboarding for a New User

Three onboarding screens give a quick overview of the App's functionality.
Go here to watch a video about how the Assistance App is your virtual travel companion.
How to: Register and/or Log In

For new users: On the login page, tap "New User? Register Here." 

 Existing users can log in and begin using the App.
Enter your profile details and tap “Register”. You will then receive an email to create your password.  Return to login page to enter your new password and tap Login. 
If your email domain is not recognized, will be prompted to enter your International SOS Membership number (found on your member I.D, card). Then tap login to get started!

Logging into the App
Registering an Account
Using a Member # to Login

A Note About Logging in with Just Your Membership ID Number

You may also login with your Membership Number, but you will not be able to access chat or personal features like Check-In and Travel Itinerary until you create a profile.

Note that in case of an emergency, you can always tap the call button and be connected to an Assistance Center even without being logged in.

How to: Use the Location Screen

Get relevant details about your location, which auto-populates when you arrive at your destination.


A. Tap "Save" at your location so you can follow relevant alerts.


B. Tap the Auto Locate icon to set the Location Summary page to your current location (make sure your location services are turned on Always/High Accuracy for best location results).

C. Stay up to date with alerts in your current location. You can also receive push notifications alerts impacting your current location.


D. Check-in throughout your trip so your organization knows you’re safe. 


E. Change your selected location in the Search page for travel information and advice on hundreds of locations around the world.  


F. Need immediate medical or security advice from an expert? Tap the Call for Assistance Button, you’ll be connected to your nearest Assistance Center at anytime, anywhere.

G. Tap to chat and be connected with the Assistance Center; you'll need to have created a profile and password to chat.

App My Location Screen


How to: Search for Location

Beyond your current destination, the search tool allows you to view medical and security information and live alerts impacting the searched location.

Location Search Sample
Expanded Location Search Screen

The destination detail screen allows you to access country guides and security alerts.


Access the risk guide to see risk ratings, medical and security information and advice from International SOS on the any searched location.
See active alerts for any destination you search, allowing you to best prepare for upcoming trips or assignments.

Singapore Search Screen
Singapore Risk Overview
Singapore Active Alerts

See previously searched and saved locations at any time by tapping the search button. From here access all active alerts for all your saved countries.

Search Screen With Singapore Saved and Viewed

How to: View Your Settings, Profile, and Itinerary

Use the hamburger menu to access all profile and app settings and other helpful links. (Note: if your company has custom contact information or links, they will be found in this section under in this section.
App Hamburger Menu

How to: Call for Assistance


Proactively call for assistance at any time by tapping the phone icon at the bottom right of your screen.
You'll then be connected to the Assistance Center closest to your current location.


Calling An Assistance Center
Calling An Assistance Center Pop Up

How to: Chat for Assistance

Rather chat for assistance? Tap the chat button to be connected to the nearest Assistance Center.
You'll then be connected to an agent to assist you.  

App Chat My Location
App Chat Sample Conversation

TravelTracker Features – Check In & Travel Itinerary

TravelTracker My Location Check In
TravelTracker Map Sample
TravelTracker My Itinerary
TravelTracker Profile Creation Prompt

Check-In allows you to share your current location with your organization. To do so, tap the Check-in icon.
Then tap on Check-In.

*If your location is not found, you may have poor connection or a firewall blocking location access. Tap the location arrow or you can still manually enter your location at the top of the page.
If your travel itinerary has been provided to International SOS, you can check it here in “My Travel Itinerary” from the Country Summary or Dashboard pages.


If you have logged in with your membership number only, you will be prompted to create a profile before you can check-in or access your Travel Itinerary. 

© 2019 International SOS