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When an incident strikes, locating and communicating with those who need help can be challenging. Using our traveller tracking technology, we can help you identify travellers that may be impacted, check if they are okay, and update you with their status and situation within 90 minutes of the incident. |
Notify key stakeholders, including senior management, as early as possible. Mobilise your CMT if necessary and log all actions undertaken. Account for all staff and communicate clear instructions to them in order to stay in control of the situation. Prioritise 2-way communication and collate responses for quick decision-making. Establish the scope of the incident and define an action plan (it will change along the way). Get support from an external provider if relevant. Assess where you need support for on-the-ground medical and security assistance, including emotional support. Keep an information flow from trusted sources and to all stakeholders who are potentially impacted (e.g. family members). |
Deliverability of pre-trip advisories and alerts to ensure travellers are properly prepared. |
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Accolades for our TravelTracker Incident Support solution: |
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Following a major incident, we will: Send a Special Advisory email to all those who are potentially impacted Communicate with your mobile workforce from your TravelTracker account for transparency and traceability Trigger two-way, multi-modal messages to potentially affected workers using SMS, email, and text-to-speech Automate the collation of responses received from any of these communication channels Provide you with two status reports within 90 minutes of the first Special Advisory email. |
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* According to the Business Resilience Trends Watch 2018 survey conducted by Ipsos MORI in October 2017. Learn more. |
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